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  #1  
Old 14-Dec-2016, 09:01
energizedit energizedit is offline
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Do you really need a knowledgebase?


If you have a knowledgebase can you tell me if your clients actually use it? I think I would prefer to just disable this feature in my billing software.
  #2  
Old 23-Dec-2016, 07:02
Hosting. Hosting. is offline
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Re: Do you really need a knowledgebase?


It's up to you to have it or nor.
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Old 23-Dec-2016, 08:15
swisslayer swisslayer is offline
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Re: Do you really need a knowledgebase?


It depends on quality of your service and response of support. But I believe that tutorials could be helpful for your clients
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Old 30-Jan-2017, 12:37
penguinpower penguinpower is offline
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Re: Do you really need a knowledgebase?


It's helpful to have a knowledgebase, with at least the very basics of your service explained.
It's not something mandatory to obtain clients or retain them, but it sure does its job in helping out. The more information you have on your website, the less resources you'll ultimately spend (in support time).

A knowledgebase is also a good opportunity for some content marketing.
Do not waste it, as it could help to drive the right visitors to your website.
 


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