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  #1  
Old 14-Aug-2003, 12:07
webburner webburner is offline
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  #2  
Old 21-Aug-2003, 05:15
som som is offline
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Angry

I suggest to avoid WebBurner.COM


Their 24/7 support is almost never there (they offer 24/7 online, mail and phone support), so when you run into problem you can only wait for hours someone read your mail.

You don't have to take my word - you can very simply check by clicking Live support on their page or calling a phone.

They are not capable of keeping servers up for 7 days in a row.

Som
  #3  
Old 21-Aug-2003, 09:47
webburner webburner is offline
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Re: I suggest to avoid WebBurner.COM


Quote:
Originally posted by som
Their 24/7 support is almost never there (they offer 24/7 online, mail and phone support), so when you run into problem you can only wait for hours someone read your mail.

You don't have to take my word - you can very simply check by clicking Live support on their page or calling a phone.

They are not capable of keeping servers up for 7 days in a row.

Som


This is not true as we make sure that someone will be on post during the 1AM - 9AM EST shifts.

Plus, we are backed up with a 99.999% uptime SLA (Service Level Agreement) so clients are assured and guaranteed to be creditted in case an outage occurs.
  #4  
Old 04-Oct-2003, 15:30
som som is offline
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Re: Re: I suggest to avoid WebBurner.COM


Quote:
Originally posted by webburner
This is not true as we make sure that someone will be on post during the 1AM - 9AM EST shifts.

Plus, we are backed up with a 99.999% uptime SLA (Service Level Agreement) so clients are assured and guaranteed to be creditted in case an outage occurs.


Hi

Unfortunatelly for you - you are wrong.

We have huge problems for two last days (this is our 20th problem in last few months). You still can not solve it.

I am trying to get support for hours right now - noone is there and Live support says all three departments are offline.

Around 15.sep. you lost couple of our mail messages, some of them were directly connected with money loss.

Etc, etc...
  #5  
Old 03-Aug-2004, 02:25
som som is offline
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Second mail server crash with data-loss in several months


Quote:
Originally Posted by som
Hi

Unfortunatelly for you - you are wrong.


In adition to several dozens of out-of-service experiences, webburner had at least two major mail-server crashes with data-loss in several months.

They lost our web-logs for several-months period.

etc...

Som
 
 

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