A service that provides information and assistance to the users of a computer network, where a person can call with questions and concerns about contact information for various departments on campus.

A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Web hosting providers often provide help desk support to their customers via a toll-free number and/or website. There are also in-house help desks geared toward providing the same kind of help for employees only.

A typical web hosting help desk has several functions. It provides the users a central point to receive help on various computer issues. The help desk typically manages its requests via help Desk software that allows them to track user requests with a unique ticket number.